General terms and conditions of sale

Object :
The present general terms and conditions of sale govern the contractual relations between Mällou, hereinafter referred to as “the Seller,” and any person making a purchase on the website www.mällou.fr, hereinafter referred to as “the Customer.”

Products:
The products offered for sale are those described on the [Name of the Site] website. The photographs illustrating the products are not part of the contractual scope. In case of an error in the description of a product, the Seller cannot be held responsible.

Prices:
The prices of the products are indicated in Dollars, all taxes included (TTC). Shipping costs are borne by the Customer and are indicated during the ordering process. The Seller reserves the right to modify its prices at any time, but the products will be billed based on the rates in effect at the time of order confirmation.

Order:
The Customer places their order on the website www.mällou.fr. The order will be definitively validated after payment confirmation. The Seller reserves the right to refuse any order for legitimate reasons.

Delivery:
The products will be delivered to the address indicated by the Customer during the ordering process. Delivery times are indicated on Mällou’s website and may vary depending on the delivery location. In case of a delivery delay, the Customer will be informed as soon as possible.

Payment:
Payment is made online by credit card or any other payment method accepted by the website www.mällou.fr. The payment is secure, and the Customer’s banking information is protected.

Right of Withdrawal:
In accordance with the law in force, the Customer has a period of 14 days from the receipt of the products to exercise their right of withdrawal and return the products to the Seller, without having to justify reasons or pay penalties.

Customer Service:
Mällou’s customer service can be reached by email at contact@mallou.fr or by phone at +33 6 26 75 69 98. The customer service team is available to answer the Customer’s questions and resolve any issues encountered during ordering or delivery.

We reserve the right to modify the GTC and therefore ask the user to refer to them regularly.

Site

Site Hosting
WORDPRESS/ WOOCOMMERCE
Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our services and products to you.
Your data is stored in WordPress’s data storage system and databases, and in the general WordPress application. Your data is kept on a secure server protected by a firewall.

Payment:
If you make your purchase through a direct payment gateway, in this case, WooCommerce will store your credit card information. This information is encrypted in accordance with the security data standard established by the payment card industry (PCI-DSS standard). The information related to your purchase transaction is kept as long as necessary to complete your order. Once your order is finalized, the information related to the purchase transaction is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, resulting from the joint effort of companies such as Visa, MasterCard, American Express, and Discover.

The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our store and its service providers.

For more information, please consult WordPress’s Terms of Use or Privacy Policy.

SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that they are not lost, misappropriated, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using SSL encryption and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional standards generally recognized by the industry.

Site Access
Access to the site is reserved for adults. The publisher reserves the right to request any proof of your age, especially if you use online ordering services.
Access to the site and its use are reserved for strictly personal use. You agree not to use this site and the information or data contained therein for commercial, political, advertising purposes, or for any form of commercial solicitation, including sending unsolicited emails.

Site Content
All brands, photographs, texts, comments, illustrations, animated or non-animated images, video sequences, sounds, as well as all computer applications that could be used to operate this site and more generally all elements reproduced or used on the site are protected by the laws in force regarding intellectual property.
They are the full and entire property of the publisher or its partners. Any reproduction, representation, use, or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, is strictly prohibited. The publisher’s failure to initiate proceedings as soon as it becomes aware of such unauthorized uses does not imply acceptance of said uses and waiver of prosecution.

Site Management
For the proper management of the site, the publisher may at any time:

Suspend, interrupt, or limit access to all or part of the site, restrict access to the site, or certain parts of the site, to a specific category of internet users;
Remove any information that may disrupt its functioning or contravene national or international laws, or the rules of Netiquette;
Suspend the site to carry out updates.
Photographs and Representation of Products
The product photographs accompanying their descriptions are not contractual and do not bind the publisher.
Applicable Law:
The present terms of use of the site are governed by French law and are subject to the jurisdiction of the courts of Saint Etienne, subject to specific competence attributed by a particular legal or regulatory text.